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Please see below for answers to our most commonly asked questions.
If you have questions that aren’t covered below,
please contact us here

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Internet Questions

[su_spoiler title=”What type of Internet service do you offer?” open=”no”] We offer business class Internet and dedicated internet access.
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[su_spoiler title=”How do I upgrade to more bandwidth?”] You may call customer service for your bandwidth service changes. Please note that bandwidth upgrades require 24-48 hours turn-around.
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[su_spoiler title=”Do I need a cable modem to connect to your internet?”] No, our Internet connection does not require a cable modem. However, if you plan on using your connection with more than one computer, a router will be needed.
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[su_spoiler title=”Do you offer WIFI service?”]Customers are responsible for enabling WIFI service within their office. [/su_spoiler]
[su_spoiler title=”How can I make my Internet connection a wireless one?”] A wireless router or access point needs to be installed in your network.
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[su_spoiler title=”Is firewall protection provided with my Internet connection?”] No, customers are responsible to protect their own networks.
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[su_spoiler title=”Do I have to sign a contract for your Internet service?”] We offer terms from 1 month to 36 months.
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[su_spoiler title=”Do you offer a SLA?”] Service Level Agreements are offered with the dedicated Internet access, however bandwidth is guaranteed on all our plans including the business class Internet.
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Phone Questions

[su_spoiler title=”What is VOIP?”] VOIP, also known as Voice over IP, IP Telephony or Internet Telephony, refers to the transmission of voice traffic over internet-based networks.
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[su_spoiler title=”How will my telephone line work?”] To place calls via VoIP, a user will need a software based sip phone program OR a hardware based VoIP phone. Phone calls can be made to anywhere and to anyone: Both to VoIP numbers as well as PSTN phone numbers.
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[su_spoiler title=”What are SIP Phones?”] SIP Phones are the same thing as VoIP Phones or Soft phones. These are telephones that use VoIP technologies for making calls over an IP Network or the traditional PSTN networks.
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[su_spoiler title=”How much bandwidth would I need to make a call?”]You will need at least 96 kbps for each concurrent call to support high voice quality.
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[su_spoiler title=”Will I need new hardware with my service?”]Yes, you may need new phones, a router and a switch.
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[su_spoiler title=”How do I go about porting my number to your company?”] Contact customer care and they will provide you with the appropriate forms to submit to carrier from which you are transferring.
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[su_spoiler title=”Can I keep my existing 800#?”] Yes you may, or you can acquire a new one from us.
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[su_spoiler title=”Who do I contact regarding setting up additional products and features?”] To setup features on your account, please call customer care for assistance.
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[su_spoiler title=”What are your hours of operations?”] Our Customer Care hours are Monday through Friday from 8:30 AM – 5:00 PM EST
Our Technical Support hours are Monday through Sunday from 8:30 AM – 10:00 PM EST
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[su_spoiler title=”How long do I have to wait to be installed?”]Installations are normally done within 48 hours depending on the nature of the installation.
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[su_spoiler title=”What is the standard billing cycle?”]Your monthly invoices are typically generated on the first day of each month.
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[su_spoiler title=”What format will it be in?”]All invoices are emailed in a PDF format.
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[su_spoiler title=”What forms of payment do you accept?”]For your convenience we accept Visa, MasterCard and American Express.
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[su_spoiler title=”How do I know which plan is best for me?”]It all depends on your needs, but feel free to visit our support page for more information or our contact us page a representative will be able to guide you in the right direction.
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