We love our clients, big time. Even more when they challenge us to meet them at their point of need, and create solutions that haven’t yet been achieved. That’s when we know we are really making a difference. Then, of course, there are the obvious advantages we provide to our clients:
1. Charity & Community:
In addition to our customer’s satisfaction, our drive to give back is cornerstone of our business. Helping our local communities is what keeps us motivated to increase our sales so we have more to give back to those in need.
2. Service & Speed:
We keep our appointments and always pick up the phone. We are committed to providing Lightspeed service and customer care. If a client is out of service, that becomes our top priority. We keep our customers connected when they need it most. During 9/11 the fiber-based network serving all our downtown locations was completely operational.
3. Education & Transparency:
It is our promise to inform and educate our clients with complete knowledge, whether we are addressing their concerns or improving their services through our various products. We are always completely transparent about pricing, products, and services. Our customers are our partners, and we strive to educate them every step of the way.
“Lightspeed’s customer service is great. If I have an issue, the problem is rectified in a timely fashion. The service is always fast and very professional.”
– Eran Goldshmit, New York Diamond Center.
“We have always been completely satisfied with Lightspeed’s work, as they do an excellent and punctual job and are always available to provide assistance.”
– Ruperta Duncan-Gordon, WK Webster.
“Lightspeed’s work has been a major factor in our company’s success, helping it sustain high availability even when our competitors were affected by natural disasters.”
– Vish Jain, Tower Legal Solutions
“I have used Lightspeed for my Internet and phones for more than 7 years and have never been happier. They go above and beyond any other company!”
– Cynthia Socci, Local 803 Health Welfare & Pension Funds
“We can always count on Lightspeed’s excellent customer service. I have worked with Tamika for many years and I found her to be consistently pleasant, tackling all work orders and repairs with dedication and a smile.”
– Sean Christie, Christie Properties
“I have always found Lightspeed to be responsive and professional in their approach, more importantly, their work is excellent. When something is moved or installed, it is done right the first time.”